For veterinary practices using AVImark by Covetrus, this technology environment becomes particularly important because AVImark is traditionally deployed as an on-premise veterinary practice management information system. The application may be central to everyday operations, but the application itself is only one part of the technology environment supporting the practice.
Understanding the Difference Between AVImark Support and IT Infrastructure Support
AVImark software support and the IT infrastructure supporting it are separate responsibilities. Covetrus supports the AVImark application, while Tekkis supports the technology environment that keeps AVImark running reliably.
Tekkis does not replace Covetrus for AVImark software support. Instead, Tekkis manages the underlying servers, Windows systems, workstations, networks, firewalls, storage, backups, cybersecurity, and recovery solutions.
Simply put, Covetrus supports AVImark; Tekkis supports the IT infrastructure that enables veterinary practices to use AVImark reliably.
AVImark and Its Role in Veterinary Practices
AVImark by Covetrus is an on-premise veterinary practice management software platform designed to support many of the operational activities that veterinary teams manage every day.
Its capabilities include appointment scheduling, electronic medical records, inventory and prescription management, billing, payments, client communication, and integrations with laboratory systems. Pricing is customized and available through the vendor, while deployment is primarily based on installation within the veterinary practice.
Key AVImark capabilities include:
- Appointment Scheduling: Calendars, forward booking, and pet boarding schedules help practices organize appointments and manage daily workloads.
- Medical Records: Electronic medical records and SOAP notes help maintain organized patient histories.
- Inventory and Prescription Management: Inventory tracking, automated reordering, and integration with Covetrus vRxPro can help reduce administrative delays.
- Billing and Payments: Estimates, invoices, and integrated payment processing support financial workflows.
- Clinic Management: Search capabilities, client communication reminders, and laboratory integrations can help bring multiple operational activities into one environment.
AVImark also includes tools such as centralized whiteboards, custom lists, follow-up workflows, and glossary features. These capabilities can help teams manage patient activity, client communication, callbacks, prescription refill requests, notes, and other recurring responsibilities.
Tekkis and the Technology Surrounding AVImark
Tekkis provides specialized IT support and management for veterinary practices operating AVImark on local, onsite servers. The focus is not on replacing Covetrus or providing application-level AVImark support. Instead, Tekkis manages the technology infrastructure that the application depends upon.
This can include the AVImark server, Windows environment, connected workstations, network, firewall, backup systems, cybersecurity controls, and related infrastructure.
In practical terms, the relationship can be understood simply:
Covetrus supports the AVImark software. Tekkis supports the IT infrastructure that AVImark runs on.
This distinction helps veterinary practices understand where different types of technical problems should be addressed.
For veterinary practices already using AVImark, Tekkis can support a broad range of infrastructure requirements.
These services can include:
- Supporting onsite Windows servers running AVImark
- AVImark server migration and server replacement
- Setting up or replacing veterinary workstations
- Troubleshooting server, Windows, workstation, and network problems
- Windows Server maintenance and patching
- Monitoring server health, storage, and performance
- AVImark backup and disaster recovery
- Veterinary cybersecurity protection for servers and workstations
- Firewall and network security
- Planning replacement of aging servers and workstations
- Helping reduce downtime caused by infrastructure problems
- Coordinating with Covetrus when software and infrastructure issues overlap
These services allow veterinary practices to address the technology surrounding their AVImark environment through a structured IT management approach.
AVImark Server Support and Server Maintenance
For veterinary practices running AVImark on an onsite server, reliable infrastructure is essential. AVImark server support from Tekkis can include monitoring server health, storage, Windows performance, and network connectivity to help identify issues before they disrupt daily operations.
Veterinary server support can include:
- AVImark server maintenance and performance monitoring
- Windows Server maintenance and patching
- Server troubleshooting and replacement planning
- AVImark server migration
- Workstation and network support
- Server security and connectivity management
A properly maintained server provides the dependable foundation an AVImark environment needs to support everyday veterinary workflows.
AVImark Server Migration and Replacement Planning
Aging servers can affect performance, reliability, and business continuity. AVImark server migration and replacement planning can help veterinary practices transition from outdated infrastructure before a major failure causes unnecessary downtime.
Tekkis can assess the existing environment, support replacement servers, configure the required infrastructure, and help maintain connectivity for AVImark workstations. This proactive approach makes server upgrades part of a structured IT lifecycle rather than an emergency response.
Supporting Veterinary Workstations and Networks
AVImark depends on more than the server. Veterinary teams also need reliable workstations and network connectivity to access records, manage appointments, process billing, and complete daily tasks.
Tekkis provides AVImark veterinary IT support for:
- New and replacement veterinary workstations
- AVImark workstation connectivity
- Windows and workstation troubleshooting
- Network and secure Wi-Fi support
- Connectivity issues affecting AVImark access
Reliable workstations and networks help keep the entire veterinary practice technology environment operating smoothly.
Veterinary Cybersecurity for AVImark Environments
Veterinary practices need strong protection for the technology and information they rely on. Veterinary cybersecurity can include firewalls, secure networks, endpoint protection, server security, backups, and ongoing infrastructure monitoring.
Tekkis helps strengthen the security surrounding AVImark through:
- Firewall and network security
- Antivirus and endpoint protection
- Server and workstation security
- Backup protection
- Infrastructure monitoring and maintenance
A proactive security strategy helps practices protect their operational environment while reducing exposure to avoidable technology risks.
AVImark Backup and Disaster Recovery
Reliable backups are essential for practices that depend on AVImark for patient, client, billing, inventory, and other operational information. AVImark backup and disaster recovery helps practices prepare for server failures, hardware problems, and other unexpected disruptions.
Tekkis can help establish and maintain backup and recovery strategies for the AVImark server and practice data. Regularly managed backups provide a structured recovery foundation and help veterinary practices reduce the potential impact of technology-related downtime.
What Happens When an AVImark Problem Involves Both Software and IT?
Technology issues can involve both AVImark software and IT infrastructure. A problem may appear to be software-related but actually involve the server, Windows, network, workstation, storage, or other infrastructure.
- AVImark software, licensing, or application issues: Covetrus may provide support.
- Server, Windows, network, firewall, backup, storage, workstation, or cybersecurity issues: Tekkis can help.
- Issues involving both: Tekkis can coordinate with Covetrus support to help resolve the problem.
This coordination means veterinary practices do not always need to determine whether an issue comes from AVImark or the underlying IT environment before seeking assistance.
The Business Value of Reliable AVImark Infrastructure
For practice owners and managers, reliable infrastructure translates into practical business benefits.
A stable server can support consistent access to practice information. Properly maintained workstations can help employees complete their responsibilities without unnecessary technical interruptions. Strong cybersecurity can help protect important information. Reliable backups can provide a recovery foundation when unexpected problems occur.
Most importantly, proactive IT management can help reduce the amount of time veterinary staff spend dealing with technology problems.
The goal is not to make technology the center of the practice. It is the opposite.
Technology should support the practice quietly and reliably while veterinary professionals focus on patients, clients, and the business of running the clinic.
Final Thoughts
If your veterinary practice relies on AVImark and you need help maintaining the technology around it, Tekkis can help.
From AVImark IT support and AVImark server support to server maintenance, migration, cybersecurity, backups, disaster recovery, workstation management, and network security, Tekkis can help keep the underlying IT environment reliable and ready to support your veterinary team.
Your veterinary team should be focused on patient care, not worrying about aging servers, network disruptions, cybersecurity threats, or unexpected IT problems. Connect with Tekkis today to strengthen, secure, maintain, or upgrade the IT infrastructure supporting your AVImark environment and build a more reliable technology foundation for your practice.